GPUK LLP
Financial Ombudsman decision DRN-4283463 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
unfairly applied charges to their accountCharges and fees
They had been mis-sold as GPUK’s sales agent didn’t tell them that the Payment Card Industry (‘PCI’) compliance needed to be completed on an annual basis.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4283463.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.