Pepper (UK) Limited
Financial Ombudsman decision DRN-4280119 Upheld
Upheldoutcome, as published by the Ombudsman
£1,700redress stated in the decision
Mon Feb 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr E complains that Pepper (UK) Limited trading as Pepper Money told him his mortgage had been permanently converted to interest only terms, but then went back on that.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4280119.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.