TSB Bank plc

Financial Ombudsman decision DRN-4277767 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Lenders should offer forbearance where appropriate. However, forbearance can’t fairly continue indefinitelyTreatment in financial difficulty

Mr A complains about the way TSB Bank plc has treated him, culminating in it taking possession of his property while he was abroad and leaving him homeless.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4277767.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.