HSBC UK Bank Plc
Financial Ombudsman decision DRN-4276382 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Miss A complains that HSBC UK Bank Plc (“HSBC”) acted irresponsibly by continuing to apply overdraft charges to her account when she was in financial difficulty.Charges and fees
I say this because having looked at Miss A’s statements I haven’t seen enough to suggest that HSBC ought to have realised she might have been experiencing financial difficulty during this period.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4276382.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.