Barclays Bank UK PLC

Financial Ombudsman decision DRN-4275257 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

In February 2023, Barclays restricted B’s account saying that further KYC information was neededFunds blocked or frozen

Barclays actions, poor call handling and incorrect information about the statements, had caused inconvenience to B and distress to the directorsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4275257.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.