OMNIO EMI LIMITED
Financial Ombudsman decision DRN-4274940 Upheld
Upheldoutcome, as published by the Ombudsman
£1,091redress stated in the decision
Mon Aug 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mrs M complains about Omnio EMI Limited holding her liable for transactions she says she didn’t authorise.Unauthorised transaction
Pay Mrs M £250 for the distress and inconvenience caused by the handling of her dispute.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4274940.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.