Bank of Scotland Plc

Financial Ombudsman decision DRN-4272949 Not upheld

Not upheldoutcome, as published by the Ombudsman

£160redress stated in the decision

Tue Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

When one of the attorneys tried to access Mr H’s account, he was unable to, so he contacted Halifax and after a series of calls lasting over two hours, he found out Halifax had incorrectly stored his telephone number.Identity checks and access

Mr H complains that Bank of Scotland Plc trading as Halifax made errors with how a Lasting Power of Attorney (LPOA) was registered and they did not follow specific instructions.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4272949.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.