Santander UK Plc
Financial Ombudsman decision DRN-4271481 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr and Mrs K complain that Santander hasn’t treated them sympathetically because it wouldn’t agree to allow their fixed interest rate to continue or offer them a new lower rateInterest and rates
Mr and Mrs K complain that Santander UK Plc wouldn’t agree to a new interest rate, or to extend the term, of their interest only mortgage.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4271481.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.