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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN-4271237 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Fri Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
delays in them contacting the receiving bank to try and recall the paymentsPayment delayed or failed
poor customer service in relation to logging and investigating U’s complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4271237.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.