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Oodle Financial Services Limited
Financial Ombudsman decision DRN-4270953 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Mrs O complained that Oodle Financial Services Limited (“Oodle”) continued to send her arrears communication when they shouldn’t have.Treatment in financial difficulty
Mrs O said that she felt intimidated by the communication Oodle sent to her and as a result, she felt she had to do a lot of chasing to try to get to the bottom of the issue.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4270953.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.