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American Express Services Europe Limited

Financial Ombudsman decision DRN-4269315 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr Y complains American Express Services Europe Limited (AESEL) have charged him fees for a second card account he didn’t intend to take out.Charges and fees

While AESEL may have created the second account to meet Mr Y’s needs, there’s no evidence it was made clear to him that it had happened. That was unreasonable.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4269315.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.