Al Rayan Bank PLC
Financial Ombudsman decision DRN-4269042 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Mon Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Identity checks and access
In the Ombudsman’s words
Mr M’s unhappy that around £39,000 of transactions from 6 November 2017 to 5 January 2018 were carried out from his account without his authorisation.Unauthorised transaction
On 5 February 2018 Al-Rayan loaded a negative fraud marker for misuse of facility against Mr M’s name on the National Fraud Database.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4269042.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.