Barclays Bank UK PLC

Financial Ombudsman decision DRN-4268653 Not upheld

Not upheldoutcome, as published by the Ombudsman

£480redress stated in the decision

Mon Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Complaint handling

In the Ombudsman’s words

a charge for making the payment (a transaction fee) of £14.88Charges and fees

waive interest until 26 January 2023Interest and rates

escalated the matter as a complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4268653.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.