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Lloyds Bank PLC
Financial Ombudsman decision DRN-4268238 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Lloyds told S that its application for a new account had been discontinuedAccount closed or refused
S’s complaint is essentially that Lloyds didn’t communicate with it adequately about what was needed in order to open S’s bank accountService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4268238.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.