HSBC UK Bank Plc
Financial Ombudsman decision DRN-4268097 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Product mis-sold
In the Ombudsman’s words
The complaint Mr B and Miss H complain about HSBC UK Bank Plc incorrectly advising them to open an executors account and then later closing the account.Account closed or refused
I first considered whether Mr B and Miss H had been incorrectly advised to open an executors account.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4268097.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.