National Westminster Bank Plc

Financial Ombudsman decision DRN-4267173 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr T is also unhappy that he is being charged the full packaged account fee for his account, rather than the reduced monthly amount that he has been told he is eligible to receive.Charges and fees

Mr T has complained that National Westminster Bank Plc (“NatWest”) gave him differing information on whether it was or was not possible to add another card holder to his account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4267173.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.