Financial Limited
Financial Ombudsman decision DRN-4266156 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Feb 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Lloyds asked to speak to Ms C and then told her that it had closed the account.Account closed or refused
I appreciate that Ms C may disagree, but I think Lloyds offer to pay £100 compensation and cover the costs of supplying proof of her identity is a fair way to resolve her complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4266156.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.