Lloyds Bank PLC

Financial Ombudsman decision DRN-4265452 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£260redress stated in the decision

Fri Jun 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Lloyds Bank PLC (“Lloyds”) closed their accounts and provided poor communication.Account closed or refused

Lloyds accept it gave W incorrect information about the closure letter and the accounts not closing – when they were.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4265452.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.