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Bank of Scotland Plc
Financial Ombudsman decision DRN-4264837 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Nov 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Irresponsible lending
In the Ombudsman’s words
Ms R complains that Bank of Scotland plc trading as “Halifax” won’t refund money she lost to an investment scam.APP scam refund refused
I’m also satisfied Halifax undertook reasonable credit checks to ensure the loan was affordable for Ms R at the time it was applied for.Irresponsible lending
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4264837.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.