ZOTTO LTD
Financial Ombudsman decision DRN-4262393 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Oct 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Zotto didn’t specify what section of its Merchant Agreement it was seeking to rely on, nor did it explain what the fines were for or provide any evidence to demonstrate that the fines had been incurred because of C’s actions.Service failure
Rules cited
Money Laundering Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4262393.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.