Santander UK Plc
Financial Ombudsman decision DRN-4262006 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£109,114redress stated in the decision
Mon Aug 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
allowed H’s beneficiary to gain access to and withdraw the funds that were deposited in its accountUnauthorised transaction
I provisionally concluded that the complaint should be upheld in part, and that Santander should refund to H, the £109,114.12 that had been withdrawn from the Account in August 2021.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4262006.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.