HSBC UK Bank Plc
Financial Ombudsman decision DRN-4261324 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Jan 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
incorrect information about his loan repayment dateMortgage administration
HSBC accepts it made a mistake and says it refunded the payment of £459 when it was taken. It says it has paid £200 compensation for the mistake and has apologised for what took place.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4261324.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.