Lendable Ltd

Financial Ombudsman decision DRN-4261299 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Mr F says that on the evening of 4 June 2022 he was out with friends. Late in the evening he realised his phone was lost or stolen.APP scam refund refused

Mr F complains that Lendable Ltd are holding him to the terms of a loan agreement that he says he didn’t enter into.Unauthorised transaction

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4261299.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.