Bank of Scotland Plc

Financial Ombudsman decision DRN-4260906 Not upheld

Not upheldoutcome, as published by the Ombudsman

£49,000redress stated in the decision

Thu Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr S complains that Bank of Scotland plc (“BOS”) won’t refund over £134,000 he lost to an investment scam.APP scam refund refused

I appreciate the experience would have been frustrating, but BOS has already offered £250 for the delays and poor service he receivedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4260906.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.