National Westminster Bank Plc

Financial Ombudsman decision DRN-4258591 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

the bank put a restriction on the trust’s account because the review wasn’t complete.Funds blocked or frozen

Mr C complained in January 2023 about the account restriction. The bank responded apologising for poor serviceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4258591.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.