Firms › Advanced Payment Solutions Limited ›
Advanced Payment Solutions Limited
Financial Ombudsman decision DRN-4258586 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Oct 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
the £5.95 monthly fee will applyCharges and fees
the advisor also initially ignored Mr S’ repeated requested for a complaint to be loggedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4258586.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.