National Westminster Bank Plc

Financial Ombudsman decision DRN-4255445 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

lift the hold placed on Ms G’s account as a result of the April 2023 issueFunds blocked or frozen

NatWest didn’t provide Ms G with the service it should haveService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4255445.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.