Barclays Bank UK PLC

Financial Ombudsman decision DRN-4254577 Not upheld

Not upheldoutcome, as published by the Ombudsman

£7,000redress stated in the decision

Wed Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Miss B complains that Barclays Bank UK PLC (“Barclays”) refuses to refund payments she says she made as a result of a scam.APP scam refund refused

Chargeback is a voluntary scheme whereby Visa will ultimately arbitrate on a dispute between the merchant and customer if it cannot be resolved between them after two ‘presentments’.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4254577.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.