Barclays Bank UK PLC

Financial Ombudsman decision DRN-4251265 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Sep 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

when she asked for her account to be closed I think at that stage Barclays should have taken details of her change of addressAccount closed or refused

Our Investigator proposed that Barclays pay compensation of £250 (including the £62 already refunded) and arrange with the Credit Reference Agencies (CRAs) to ensure that any late markers are removed.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4251265.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.