MONZO BANK LIMITED
Financial Ombudsman decision DRN-4250878 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Tue Aug 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr M complained because Monzo Bank Limited refused to refund him for payments from his account, which he said he hadn’t authorised.Unauthorised transaction
Monzo offered Mr M £25 as a gesture of goodwill for its failure to call him back.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4250878.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.