Barclays Bank UK PLC

Financial Ombudsman decision DRN-4250756 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Barclays closed Mr C’s account in July 2022.Account closed or refused

Mr C complained to Barclays, but said he didn’t receive a final response letter as required by the rules and wasn’t kept updated.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4250756.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.