HSBC UK Bank Plc
Financial Ombudsman decision DRN-4250003 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
failed to implement a new mortgage fixed interest rate product they applied for after it had told them they’d been accepted for itMortgage administration
HSBC’s process – particularly it’s communication – could have been simpler to followService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4250003.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.