HSBC UK Bank Plc
Financial Ombudsman decision DRN-4249690 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr O is unhappy that HSBC UK Bank Plc set up a Bounce Back Loan (“BBL”) on a sole trader basis rather than on a limited company basis.Mortgage administration
Mr O wasn’t happy about this, or with the service he’d received from HSBC surrounding this matter, so he raised a complaint.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4249690.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.