HSBC Bank plc

Financial Ombudsman decision DRN-4249184 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

HSBC had applied a block to their account, preventing any transactions taking place.Funds blocked or frozen

HSBC could have been more proactive while the block was appliedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4249184.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.