Revolut Limited

Financial Ombudsman decision DRN-4248926 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Mr T complains that Revolut Ltd (“Revolut”) won’t refund £5,750 he lost to an investment scam.APP scam refund refused

Revolut didn’t consider the payments to be unauthorised as it said its app restricts access if remote access software is being used, so it thought the payments would’ve likely been authorised by Mr T.Unauthorised transaction

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4248926.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.