Lloyds Bank PLC

Financial Ombudsman decision DRN-4246966 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Miss C complains that Lloyds Bank Plc didn’t do enough to protect her from the financial harm caused by an investment scam company, or to help her recover the money once she’d reported the scam.APP scam refund refused

Chargeback is a voluntary scheme run by Visa whereby it will ultimately arbitrate on a dispute between the merchant and customer if it cannot be resolved between them after two ‘presentments’.Card dispute or chargeback

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4246966.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.