HSBC UK Bank Plc
Financial Ombudsman decision DRN-4245442 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
debited money from his account for an ATM transaction that he says was unsuccessfulUnauthorised transaction
poor customer service here in the communications HSBC had with Mr T about his complaintService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4245442.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.