Wise Payments Limited

Financial Ombudsman decision DRN-4243864 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Wise decided to close Mr Bs account immediately.Account closed or refused

Mr B’s refund was delayed and only completed on 13 February 2023.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4243864.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.