Nationwide Building Society

Financial Ombudsman decision DRN-4241465 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Feb 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Nationwide failed to give her adequate notice of the expiry of the fixed interest rate product on her mortgageMortgage administration

Nationwide didn’t call Ms C back when it said it would and that she had to chase the redemption figuresService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4241465.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.