NewDay Ltd

Financial Ombudsman decision DRN-4238075 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Payment delayed or failed

In the Ombudsman’s words

Mr I complains about how NewDay Ltd trading as Amazon Card handled a chargeback request.Card dispute or chargeback

This means Mr I could have got the cost of the second laptop back some seven weeks sooner than he did.Payment delayed or failed

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4238075.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.