The Co-operative Bank Plc

Financial Ombudsman decision DRN-4237242 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Mar 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr S complains about the time The Co-operative Bank Plc trading as Platform took to process his re-mortgage application and about the service they provided.Mortgage administration

Mr S says he rang several times to speak to the complaints team and his complaint hadn’t been allocated to anyone to deal with after seven or eight weeks.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4237242.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.