Santander UK Plc
Financial Ombudsman decision DRN-4235524 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Aug 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Mr D complains that Santander UK Plc (“Santander”) transferred his graduate account to an everyday account and is now paying charges for the overdraft facility.Charges and fees
And the crux of Mr D’s complaint is that he was given the wrong information regarding his eligibility for a student account and as a result has been charged for his overdraft unfairly.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4235524.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.