Barclays Bank UK PLC

Financial Ombudsman decision DRN-4233454 Not upheld

Not upheldoutcome, as published by the Ombudsman

£240redress stated in the decision

Fri Sep 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

wrongly refused to refund him several disputed transactionsUnauthorised transaction

Mr M also complained about the service he received from Barclays throughout all of this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4233454.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.