HSBC UK Bank Plc
Financial Ombudsman decision DRN-4232323 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Unauthorised transaction
In the Ombudsman’s words
I don’t think it would be fair in these specific circumstances to ask first direct to refund the payments taken from the accountAPP scam refund refused
failed to refund transactions he didn’t recogniseUnauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4232323.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.