National Westminster Bank Plc

Financial Ombudsman decision DRN-4231631 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Miss D complains that National Westminster Bank Plc didn’t take her financial situation into account when imposing interest and charges onto her account and some incorrect charges.Charges and fees

Miss D said she was working long hours for not much money at the time and her financial difficulties became too much for her to deal with. She said this had a big impact on her health, specifically her mental health and led to two mental breakdowns.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4231631.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.