MEX (Europe) Limited

Financial Ombudsman decision DRN-4229607 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs E complains that Mortgage Express (“MEx”) went ahead with a repossession of her Buy To Let (“BTL”) propertyMortgage administration

Mrs E said she complained, but MEx gave her the wrong address, and her letter of complaint was returned.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4229607.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.