Barclays Bank UK PLC

Financial Ombudsman decision DRN-4228808 Upheld

Upheldoutcome, as published by the Ombudsman

£3,150redress stated in the decision

Thu Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

there was still a charge over the property, held by Barclays... it wasn’t done by Barclays until 10 November 2022.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4228808.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.