Santander UK Plc
Financial Ombudsman decision DRN-4225574 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access
In the Ombudsman’s words
Santander blocked his account on 6 December 2022Funds blocked or frozen
Santander decided to carry out a “know your customer” (KYC) check on Mr L’s accountsIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4225574.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.