Clydesdale Bank Plc
Financial Ombudsman decision DRN-4225473 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
the interest rate hasn’t increased on the account despite the Bank of England base rate risingInterest and rates
it took them almost 12 weeks to respond to Mr G’s complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4225473.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.