Fluent Money Limited

Financial Ombudsman decision DRN-4222780 Upheld

Upheldoutcome, as published by the Ombudsman

£729redress stated in the decision

Tue Aug 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr S complains about how mortgage broker Fluent Money Limited dealt with his application to remortgage a Buy To Let (“BTL”) property that he owns.Mortgage administration

Mr S said he later found out that this was the only lender he met the criteria for, and he hadn’t passed the lending threshold for this one by much.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4222780.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.